> Source: [sk157373](https://support.checkpoint.com/results/sk/sk157373)

# sk157373 - Failed to open SmartEndpoint with: "Server Error. An internal server fault has occurred"

| Property | Value |
|----------|-------|
| Solution ID | sk157373 |
| Date Created | 2019-07-02 |
| Last Modified | 2019-07-09 |
| Technical Level | Advanced |
| Products | SmartConsole, Endpoint Security |
| Versions | R82.10, Cloud, R82, R81.20, E89.X, E88.X, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Failed to open SmartEndpoint with server error:  
  "Server Error. An internal server fault has occurred"
* In *$UEPMDIR/logs/server_messages.log* there is the following error:  

  ```
  Caused by: com.checkpoint.uepm.backend.is.exceptions.DaoException:
  TICKET_NUMBER = 1735042040.
  Assigned policy information missing for policyId: 64ee5852-c272-4895-9f91-2c2701583aed, enforcement type: 45.
  at com.checkpoint.uepm.backend.common.dao.RuleBaseOrderDao.RuleBaseOrderDaoImpl.getCommonPoliciesWithAssignmentInformation(RuleBaseOrderDaoImpl.java:244)
  ```

## Cause

Corruption in database.

## Solution

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