> Source: [sk157292](https://support.checkpoint.com/results/sk/sk157292)

# sk157292 - Failed HDD causes the SATA host to stop detecting new HDD in SW Raid

| Property | Value |
|----------|-------|
| Solution ID | sk157292 |
| Date Created | 2019-07-07 |
| Last Modified | 2020-02-03 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server, Hardware |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, Not Version-Specific, R81.20, R82 |
| OS | Gaia |
| Platform | Smart-1, 15000, 3000, 5000, 6000, TE |

## Symptoms

- * SATA host cannot detect new inserted HDDs.

* Errors in dmesg (during boot time and when the error first occurs):

  ```
  
  kernel: ata3: reset failed, giving up
  important : ata port number is dependent on appliance .
  ```

* Possible errors in dmesg (during boot time or when the error first occurs):

  ```
  
  kernel: ata3: softreset failed (device not ready)
  kernel: ata3: hard resetting link
  kernel: ata3: port is slow to respond, please be patient 
  
  important : ata port number is dependent on appliance .
  ```

* The `raid_diagnostic` command shows "`State:DEGRADED " , and one of the disks shows "State:MISSING`"

* Inserting a new replacement disk does not trigger ANY message to be shown in dmesg, and `fdisk -l` does not show the new inserted disk (the system is unable to detect it).   
  `raid_diagnostic` does not show that the new disk is inserted and it will continue being shown as "`State:MISSING` "

## Cause

Defective HDD.

## Solution

This solution requires authentication. Please log in to view the full solution.

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