> Source: [sk156373](https://support.checkpoint.com/results/sk/sk156373)

# sk156373 - Password field for Endpoint Security VPN client grayed out

| Property | Value |
|----------|-------|
| Solution ID | sk156373 |
| Date Created | 2019-06-27 |
| Last Modified | 2020-05-28 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * Remote Access Password Authentication field is grayed out.
* After you enter the username and click "Connect", you will be prompted "Response".  
  Once you enter the password in the Response field, you can connect.
* Issue is seen on only R80.xx security gateways.
* VPN clients that had this configured for a pre-R80.xx security gateway does not experience this issue.  
  but after upgrade, any new site creations get the password field grayed out.

## Solution

**Environment:** Remote Access authentication method is set to RADIUS.

1. Open the Remote Access gateway object.
2. Go to 'VPN Clients \> Authentication \> Settings...'
3. Enable "Ask user for password (will be used to automatically answer the first challenge)"  

   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1569574919715/radius1909270230.PNG)

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