> Source: [sk155992](https://support.checkpoint.com/results/sk/sk155992)

# sk155992 - Simultaneous policy installation on multiple gateways causes SmartConsole to crash

| Property | Value |
|----------|-------|
| Solution ID | sk155992 |
| Date Created | 2019-06-24 |
| Last Modified | 2021-01-04 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * Simultaneous policy installation on multiple gateways causes SmartConsole to crash with the below error message: `
  "An error occurred while receiving the HTTP response to https://device-name:19009/cpmws/PolicyInstallationSvcRemote?wsdl. `  
  `
  This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an HTTP request context being aborted by the server (possibly due to the service shutting down). See server logs for more details."`

* top command during policy install action shows that POSTGRES process is consuming about 300% CPU.

## Cause

There is some database operation that took 206002 milliseconds which is 3.5 minutes, meanwhile no response has been sent from the server to the client.

Therefore, the client gets a time out, and the server continues and succeed with the install policy. A new timeout was configured and the issue was resolved.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.  

<br />

[Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152&partition=Basic&product=Endpoint) - from Take 76  
[Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592&partition=Basic&product=All) - from Take 103  
[Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380&partition=Basic&product=Endpoint)- from Take 225

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