> Source: [sk155573](https://support.checkpoint.com/results/sk/sk155573)

# sk155573 - "Login Failed" error when trying to register a new SandBlast Mobile installed application 

| Property | Value |
|----------|-------|
| Solution ID | sk155573 |
| Date Created | 2019-06-09 |
| Last Modified | 2020-06-03 |
| Technical Level | Advanced |
| Products | Mobile Security |
| Versions | Cloud |
| OS | iOS |

## Symptoms

- When a user tries to register his phone in the SandBlast Mobile application, the user is getting error:  
"Login Failed, Check your registration details \& internet connection and try again"  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1560144044961/registration1906092229.jpg)

## Cause

There is an issue either with the entered user credentials, or with the Internet data settings on the device.

## Solution

This solution requires authentication. Please log in to view the full solution.

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