> Source: [sk155212](https://support.checkpoint.com/results/sk/sk155212) # sk155212 - How to activate Check Point PRO active support | Property | Value | |----------|-------| | Solution ID | sk155212 | | Date Created | 2019-06-03 | | Last Modified | 2026-04-05 | | Technical Level | General | | Products | Other | | Versions | Not Version-Specific | ## Solution ### How to Activate your PRO Support
00:07: Check Point PRO support requires two steps in order to leverage full PRO support coverage. 00:13: Step one. 00:14: We will enable your checkpoint estate to report to our diagnostic servers. 00:19: To start, please open your smart console. 00:23: Once Smart Console loads, 00:26: you can open 00:27: global Properties 00:28: and look for the data Access Control section on the left. 00:32: We'll select three options from data access control. 00:37: Number One automatically download and install software blade contracts. 00:42: Automatically download software, updates, and new features and help checkpoint improve the product by sending Anonymous information. 00:50: These three settings will ensure that your Check Point Pro support works without interruption. 00:57: When you hit OK, you can then install database 01:02: Your devices are now enabled to share diagnostics 01:09: The next step in order to ensure that Check Point Pro is fully activated is to set 01:14: a PRO contact. Please go to the Check Point support site and Checkpoint Pro report portal. 01:20: In the portal, you will see a list of your pro support accounts and have the ability to manage your PRO contacts. 01:27: From the managed contacts page administrators will have the option to enable procontact status. 01:35: Changing, your procontact can be updated at any time on the Fly. 01:41: All users within this account, will have the ability to view the pro report. 01:47: only the procontact will be assigned any proactive service requests which are opened 01:54: Once you've completed those two steps, you will be able to view your reporting devices in the Pro report. 02:01: If you have any issues getting activation or you have missing 02:05: devices, please reach out to contact underscore pro at checkpoint.com. 02:12: Or create a service request with our tag team. 02:15: Thank you 00:07: Check Point PRO support requires two steps in order to leverage full PRO support coverage. 00:13: Step one. 00:14: We will enable your checkpoint estate to report to our diagnostic servers. 00:19: To start, please open your smart console. 00:23: Once Smart Console loads, 00:26: you can open 00:27: global Properties 00:28: and look for the data Access Control section on the left. 00:32: We'll select three options from data access control. 00:37: Number One automatically download and install software blade contracts. 00:42: Automatically download software, updates, and new features and help checkpoint improve the product by sending Anonymous information. 00:50: These three settings will ensure that your Check Point Pro support works without interruption. 00:57: When you hit OK, you can then install database 01:02: Your devices are now enabled to share diagnostics 01:09: The next step in order to ensure that Check Point Pro is fully activated is to set 01:14: a PRO contact. Please go to the Check Point support site and Checkpoint Pro report portal. 01:20: In the portal, you will see a list of your pro support accounts and have the ability to manage your PRO contacts. 01:27: From the managed contacts page administrators will have the option to enable procontact status. 01:35: Changing, your procontact can be updated at any time on the Fly. 01:41: All users within this account, will have the ability to view the pro report. 01:47: only the procontact will be assigned any proactive service requests which are opened 01:54: Once you've completed those two steps, you will be able to view your reporting devices in the Pro report. 02:01: If you have any issues getting activation or you have missing 02:05: devices, please reach out to contact underscore pro at checkpoint.com. 02:12: Or create a service request with our tag team. 02:15: Thank you 00:07: Check Point PRO support requires two steps in order to leverage full PRO support coverage. 00:13: Step one. 00:14: We will enable your checkpoint estate to report to our diagnostic servers. 00:19: To start, please open your smart console. 00:23: Once Smart Console loads, 00:26: you can open 00:27: global Properties 00:28: and look for the data Access Control section on the left. 00:32: We'll select three options from data access control. 00:37: Number One automatically download and install software blade contracts. 00:42: Automatically download software, updates, and new features and help checkpoint improve the product by sending Anonymous information. 00:50: These three settings will ensure that your Check Point Pro support works without interruption. 00:57: When you hit OK, you can then install database 01:02: Your devices are now enabled to share diagnostics 01:09: The next step in order to ensure that Check Point Pro is fully activated is to set 01:14: a PRO contact. Please go to the Check Point support site and Checkpoint Pro report portal. 01:20: In the portal, you will see a list of your pro support accounts and have the ability to manage your PRO contacts. 01:27: From the managed contacts page administrators will have the option to enable procontact status. 01:35: Changing, your procontact can be updated at any time on the Fly. 01:41: All users within this account, will have the ability to view the pro report. 01:47: only the procontact will be assigned any proactive service requests which are opened 01:54: Once you've completed those two steps, you will be able to view your reporting devices in the Pro report. 02:01: If you have any issues getting activation or you have missing 02:05: devices, please reach out to contact underscore pro at checkpoint.com. 02:12: Or create a service request with our tag team. 02:15: Thank you --- # Agent Instructions This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products. ## Navigating This Knowledge Base - **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt) - **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml) - **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}` - **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content