> Source: [sk155192](https://support.checkpoint.com/results/sk/sk155192)

# sk155192 - "Server is not responding. Please try to reconnect later" error when trying to login to SmartEvent GUI

| Property | Value |
|----------|-------|
| Solution ID | sk155192 |
| Date Created | 2019-06-04 |
| Last Modified | 2021-02-28 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * When connecting to SmartEvent GUI the following error will appear: "Server is not responding. Please try to reconnect later".
* Using "netstat" command it can be seen that port number 1025 still being used by Automatic reaction script even though cpsemd process has crashed.

## Cause

An event is configured to call the automatic reaction script, but the script do not complete and does not return a value. This happenes after process *cpsemd* has crashed on thread starving.

After the process stops working, the script still occupied cpsemd port 1025 used to connect to fwm.

When the CP watchdog re-launch cpsemd it tries to increment the port, while fwm that is not informed that the port was changed still try to connect to port 1025.

This causes the GUI not to connect.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk160736)
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 228
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 190
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) starting from Take 288

Check Point recommends to always upgrade to the most recent version   
([upgrade SmartEvent](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=12) ).

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

The hotfix checks that if after 10 seconds the script does not complete, it will be manually killed to release the handled thread.

An error in the SmartEvent GUI status window is shown.

Also when the script is launched it does not allow a child process to use the parent ports.

---

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