> Source: [sk154853](https://support.checkpoint.com/results/sk/sk154853)

# sk154853 - How to resolve timeout error during objects/policy/IPS protection export in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk154853 |
| Date Created | 2019-06-03 |
| Last Modified | 2026-03-16 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * `The host objects export failed due to timeout` message appears when exporting the host objects to CSV.
* `Error retrieving results` message appears when unused objects are detected while exporting the host objects in SmartConsole.
* `The operation timed out.` message appear when exporting the access control policy to CSV.
* `timeout error` message appears when exporting the IPS protection to CSV.
* Similar logs are seen in SmartConsole debug (according to [sk112334](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk112334)) :  
  `
  (Inner Exception #0) CP.Infrastructure.Services.ConnectionException: The operation timed out. ---> System.TimeoutException: The request channel timed out while waiting for a reply after 00:04:59.5372267. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.`

## Cause

* The export process times out because of the large number of objects/rules/IPS protections being processed.
* The default timeout settings in the SmartConsole configuration file are insufficient to complete the objects/rules/IPS protections export process.

## Solution

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