> Source: [sk154452](https://support.checkpoint.com/results/sk/sk154452)

# sk154452 - "Login failed. If the problem persists please contact your administrator" error when authenticating to Captive Portal with a password that is longer than 100 characters

| Property | Value |
|----------|-------|
| Solution ID | sk154452 |
| Date Created | 2019-07-24 |
| Last Modified | 2019-07-24 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- When the user tries to authenticate to Captive Portal with a password that is longer than 100 characters, the following error appears:  
`"Login failed. If the problem persists please contact your administrator."`

## Cause

Captive Portal supports passwords of up to 100 characters.

Install the hotfix below to add support for up to 127 characters, which is the limit on Microsoft.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content