> Source: [sk154055](https://support.checkpoint.com/results/sk/sk154055)

# sk154055 - Publish operation fails for specific user/s

| Property | Value |
|----------|-------|
| Solution ID | sk154055 |
| Date Created | 2019-05-21 |
| Last Modified | 2019-05-21 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Cannot publish session for specific user/s.
* Creating a super user to discard the admin user session fails as the user was unable to discard the session.
* Other users can perform the action with no issues.
* attempt to export the database fails due to failure to read the database (HDD failure):  
  `
  [DATE TIME] [ExecCommandGetOutput] Going to execute command: 'bash -c "set -o pipefail; /opt/CPsuite-R80/fw1/bin/psql_dumpall_client -U postgres -c | grep -vwE '(^DROP ROLE (cp_postgres|postgres)|^CREATE ROLE (cp_postgres|postgres)|^ALTER ROLE (cp_postgres|postgres))' | /opt/CPsuite-R80/fw1/bin/upgrade_tools/././/gzip > /opt/CPsuite-R80/fw1/tmp/migrate//ren_db.gz"'`  
  `

  [DATE TIME] [ExecCommandGetOutput] ERR: Command completed with error code 1`  
  `

  [DATE TIME] ..<-- ExecCommandGetOutput`  
  `

  [DATE TIME] [CommandRunner::exec] Command's output:`  
  `
  -------------------------------------`  
  `
  /opt/CPshrd-R80/database/postgresql/bin/pg_dump: /usr/lib/libz.so.1: no version information available (required by /opt/CPshrd-R80/database/postgresql/bin/pg_dump)`  
  `

  /opt/CPshrd-R80/database/postgresql/bin/pg_dump: /usr/lib/libz.so.1: no version information available (required by /opt/CPshrd-R80/database/postgresql/bin/pg_dump)`  
  `

  pg_dump: Dumping the contents of table "dleobjectwrapper_data" failed: PQgetResult() failed.`  
  `

  pg_dump: Error message from server: ERROR: invalid page header in block 3165 of relation base/16385/57397`  
  `

  pg_dump: The command was: COPY public.dleobjectwrapper_data (objid, checkpointobjid, dlesession, domainid, folder, object, permissionprimitivepresetid, readprimitiveid, opid, fromversion, toversion, editingsession, deleted) TO stdout;`  
  `

  pg_dumpall: pg_dump failed on database "cpm", exiting`  
  `
  -------------------------------------`  
  `
  [27 Dec 16:44:32] [CommandRunner::exec] ERR: Command execution had failed`

## Cause

Hardware failure of the Hard Drive

## Solution

This solution requires authentication. Please log in to view the full solution.

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