> Source: [sk153874](https://support.checkpoint.com/results/sk/sk153874)

# sk153874 - Personal information (PII) not available after initial setup of Mobile Device Management integration with Sandblast Mobile Dashboard 

| Property | Value |
|----------|-------|
| Solution ID | sk153874 |
| Date Created | 2019-05-20 |
| Last Modified | 2021-11-11 |
| Technical Level | Advanced |
| Products | Mobile Security |
| Versions | Cloud |

## Symptoms

- * Upon completing initial Mobile Device Management (MDM) integration setup PII (Personally identifiable information) visibility was not enabled.
* All PII options are grayed-out despite that "BYOD privacy mode" is turned off.

  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1558334227607/pii1905192358.PNG)

## Cause

PII options can be enabled only during initial setup of Mobile Device Management (MDM) integration.

## Solution

This solution requires authentication. Please log in to view the full solution.

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