> Source: [sk153853](https://support.checkpoint.com/results/sk/sk153853)

# sk153853 - SmartConsole crashes with "Unexpected error" a few seconds after opening

| Property | Value |
|----------|-------|
| Solution ID | sk153853 |
| Date Created | 2019-05-19 |
| Last Modified | 2023-03-19 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * SmartConsole crashes with "`Unexpected error`" message a few seconds after opening.
* "`Index was outside the bounds of the array`" in SmartConsole crash report log file.
* Note: The "SmartConsole has experienced a serious problem and needs to relaunch" error message can also relate to this issue

## Cause

There is a rule information tab/policy tab that SmartConsole attempts to load but cannot find.

## Solution

This solution requires authentication. Please log in to view the full solution.

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