> Source: [sk153792](https://support.checkpoint.com/results/sk/sk153792)

# sk153792 - "Security Management Server is not responding." error pops up in SmartConsole of the primary Security Management

| Property | Value |
|----------|-------|
| Solution ID | sk153792 |
| Date Created | 2019-05-28 |
| Last Modified | 2020-02-17 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.x, R82.20 |
| OS | Gaia |

## Symptoms

- * Error in SmartConsole of the primary Security Management:  

  `Security Management Server is not responding. `  
  `Verify that Security Management server is installed on the gateway. If Security Management Server should not be installed verify that it is not selected in the Products List of the gateway.`   

* Updating SmartConsole to the latest build or removing interfaces from the Management server's topology does not resolve the issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

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