> Source: [sk153712](https://support.checkpoint.com/results/sk/sk153712)

# sk153712 - "Managed Asset Detection service is not responding" error during installation of custom Identity Agent

| Property | Value |
|----------|-------|
| Solution ID | sk153712 |
| Date Created | 2019-05-16 |
| Last Modified | 2019-06-20 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * "`The Check Point Managed Asset Detection service is not responding, please try again later or contact your system administrator`" error pops up at the end of an installation of custom Identity Agent or when opening the Agent.  

* "`MAD service is not responding`" error is displayed when installing custom light agent with the settings "Per Computer" / "Per User", "Light", "Full".  

* The issue reproduces with R80.174 and R80.158 but not with R80.102

## Solution

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