> Source: [sk153293](https://support.checkpoint.com/results/sk/sk153293)

# sk153293 - Unable to log into a single Domain from MDM SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk153293 |
| Date Created | 2019-05-19 |
| Last Modified | 2020-04-05 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * "`Unable to connect to server. Please make sure the server is up and running.`" error when trying to log into single Domain from SmartConsole.

* The CPM.elg file shows:  

  `
  DATE TIME,PID INFO coresvc.internal.LoginSvcImpl [qtp1522331998-718378]: Sending authentication request to fwm of domain a043b7f2-4eca-401c-982e-12fe2a640b11 in port 30000
  javax.xml.ws.WebServiceException: Could not send Message.`  
  `
  `  
  `
  Caused by: java.net.ConnectException: ConnectException invoking`  
  `
  https://localhost:30000/cp_service: Connection refused (Connection refused)`  
  `
  `  
  `
  DATE TIME,PID ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp1522331998-718378]: incident [1f6030b6-b81c-4f93-b86e-019e73198567]: `  
  `
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: Unable to connect to server.`  
  `
  Please make sure that the server is up and running.', errorCode='CP_ERR_COULD_NOT_CONNECT_FWM', errorFamily='null', messageForUser='Unable to connect to server.`  
  `
  Please make sure that the server is up and running.', message='Unable to connect to server.
  Please make sure that the server is up and running.'}`  

* The Domain in question is missing from "`/opt/CPmds-R80/conf/mdsdb/webservices_cmas_ports.conf`" file.

## Solution

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---

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