> Source: [sk152934](https://support.checkpoint.com/results/sk/sk152934)

# sk152934 - SmartConsole does not show indexed logs due to Indexer process crash

| Property | Value |
|----------|-------|
| Solution ID | sk152934 |
| Date Created | 2019-05-06 |
| Last Modified | 2020-02-03 |
| Technical Level | Advanced |
| Products | Logging & Status |
| Versions | R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * SmartConsole does not show indexed logs.  

* Indexer process crashed with the following errors:  

  `Start reading 127.0.0.1:<date>.log [1547852400] at position 2453324
  CBinObjCommon::GetPointerToData: non-32 bit data. Field index: 17 - offset is -1836 - failed to get pointer to data`  

* Issue occurs systematically even after removing all .log files from the machine.  
  #stopIndexer;startIndexer - raise up the processes for several minutes and then it crashes again.

## Solution

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