> Source: [sk152933](https://support.checkpoint.com/results/sk/sk152933)

# sk152933 - Security Management/MDS does not show logs from Log Server

| Property | Value |
|----------|-------|
| Solution ID | sk152933 |
| Date Created | 2019-05-02 |
| Last Modified | 2020-11-11 |
| Technical Level | Advanced |
| Products | Security Management Server, Logging & Status |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Security Management does not show logs from Log Server.

* When the user selects **log server** from the **Log Servers** tab, there is the following error message:` There are no log servers available, check your log server configuration.`

* $RTDIR/log/solr.log from the Log Server:  

  `
  ERROR [main] com.checkpoint.java_sic.DB.SicDbManager.buildDB:100 - /opt/CPsuite-R80.20/fw1/conf/SIC_DB doesn't exist`  
  `
  ERROR [main] com.checkpoint.java_sic.SicUtilsRemoteImp.getCertPasswordFromCPD:10 - Server failed to get password [f]`  
  `
  ERROR [main] com.checkpoint.java_sic.SicUtils.createSSLContext:73 - Failed to create SIC local SSLContext`  
  `
  com.checkpoint.java_sic.SicException: Server failed to get passwordf`  
  `
  Starting Solr. This may take a few seconds ...`  
  `
  Start listen to 127.0.0.1:8210 (SSL)`  
  `
  ERROR [main] com.checkpoint.java_sic.DB.SicDbManager.buildDB:100 - /opt/CPsuite-R80.20/fw1/conf/SIC_DB doesn't exist`  
  `
  Start listen to 0.0.0.0:8211 (SSL)`  
  `
  WARN [main] com.checkpoint.rfl.SicPolicyHandler.setEnforceSicPolicyPort:15 - Sic policy is enforce on port:8211`  
  `
  WARN [main] com.checkpoint.infrastructure.cpprod.CpprodUtilsIs.getPerDomainData:95 - caching 'MDS' -> '/opt/CPshrd-R80.20/registry/HKLM_registry.data'`  
  `
  `

* $RTDIR/log/RFL.log on the Security Management Server:  

  `
  ERROR [pool-1-thread-3] com.checkpoint.logs.LogServerRequestExecutor.call:47 - Error while handling request to [<IP address>:8211]. `  
  `
  uri: [https://<IP address>:8211/log_indexer_proxy/ping?ip=<IP address>], request data: []`  
  `
  javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Failed to validate server certificate 4`  
  `

  [DATE TIME] ERROR [pool-1-thread-3] com.checkpoint.rfl.solr.monitoring.ServerConnectivityTask.printPingErrorMessage:34 - ping failed for server.`  
  `
  ObjID: [04ca0335-21db-407b-907f-da112c15c9e4'], IP Address: [<IP address>], Port: [8211], Local IP: [false], Connecting IP Address: `  
  `
  [<IP address>], Enable SSL: [true], Enable Remote SSL: [true], SmartEvent: [false], Primary Management: [false]`  
  `
  org.apache.solr.client.solrj.SolrServerException: IOException occured when talking to server at: https://<IP address>:8211/solr/template`  
  `
  The logServer $RTDIR/conf/logServerConfig.xml points to itself only:`  
  `
  <?xml version="1.0"?>`  
  `
  <config>`  
  `
  <connection>`  
  `
  <IPAddress>127.0.0.1</IPAddress>`  
  `
  <IsLocalIp>true</IsLocalIp>`  
  `
  <ProxyPort>18244</ProxyPort>`  
  `
  <SSL>false</SSL>`  
  `
  <CPUUID>00000000-0000-0000-0000-000000000000</CPUUID>`  
  `
  <LoopbackPort>18244</LoopbackPort>`  
  `
  <IsSmartEvent>false</IsSmartEvent>`  
  `
  <IsPrimaryManagement>false</IsPrimaryManagement>`  
  `
  <ProxyIp>127.0.0.1</ProxyIp>`  
  `
  </connection>`  
  `
  </config>`

* $RTDIR/log/dbsync.elg shows:  

  `
  INFO db_sync.server.DBSyncData [dbsyncTaskExecutor-1]: CA IP doesn't answer, trying to connect to another IP INFO db_sync.server.DBSyncData `  
  `
  [dbsyncTaskExecutor-1]: Candidates for connection: ERROR db_sync.server.DBSyncData `  
  `
  [dbsyncTaskExecutor-1]: Failed to connect to all machines WARN db_sync.server.CpmSession `  
  `
  [dbsyncTaskExecutor-1]: Login failure to a0eebc99-afed-4ef8-bb6d-fedfedfedfed on . message: Marshalling Error: java.security.cert.CertificateException: `  
  `
  Failed to validate server certificate 4 WARN db_sync.server.CpmSession `  
  `
  ....`  
  `
  [dbsyncTaskExecutor-1]: CA IP doesn't answer, trying to connect to another IP INFO db_sync.server.DBSyncData `  
  `
  [dbsyncTaskExecutor-1]: Candidates for connection: ERROR db_sync.server.DBSyncData `  
  `
  [dbsyncTaskExecutor-1]: Failed to connect to all machines WARN db_sync.server.CpmSession `  
  `
  [dbsyncTaskExecutor-1]: Login failure to a0eebc99-afed-4ef8-bb6d-fedfedfedfed on . message: Marshalling Error: java.security.cert.CertificateException:`  
  ` 
  Failed to validate server certificate 4 WARN db_sync.server.CpmSession`  
  `
  `

## Cause

There was a communication failure with dbsync; it cannot log into itself.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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