> Source: [sk151915](https://support.checkpoint.com/results/sk/sk151915)

# sk151915 - Endpoint Security On Demand (ESOD)  scan is getting stuck immediately at the beginning

| Property | Value |
|----------|-------|
| Solution ID | sk151915 |
| Date Created | 2019-04-23 |
| Last Modified | 2019-04-24 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * ESOD scan is getting stuck immediately at the beginning.
* On client debug (according to [sk107654](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk107654)) logs show a permissions error:  
  `
  [DATE TIME][General] loadDll: Error - Can't load module icscshell.dll: Access is denied.`  
  `
  [DATE TIME][General] callDllFunction: Error - Can't load dll icscshell.dll: Access is denied.`  
  `
  [DATE TIME][Component] Failed to init component`

## Cause

The java architecture version does not match the browser used architecture.

## Solution

This solution requires authentication. Please log in to view the full solution.

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