> Source: [sk151552](https://support.checkpoint.com/results/sk/sk151552)

# sk151552 - "Failed to finalize the restore process" error on SMB appliances, when trying to restore settings from a USB device or a TFTP server

| Property | Value |
|----------|-------|
| Solution ID | sk151552 |
| Date Created | 2019-04-15 |
| Last Modified | 2019-04-26 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |
| Platform | 910 |

## Symptoms

- When the user tries to restore the appliance's settings from a backup file using a USB device or a TFTP server, the following error message is displayed:

`Restoring these settings will override your current settings and will reboot the appliance`  
`Are you sure you want to continue? (yes/no): yes`  
`Restoring settings...`  
`Error: Failed to finalize the restore process. Your current settings are unchanged. If the problem persists please contact Check Point Technical Assistance Center.. The appliance will continue to use its current settings. Run "show restore-settings-log" to view the log file.`
![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk151552/error_usb1904150623.PNG)

**Note:** This issue occurs only in version R77.20.85 and .86 (Build 990172854).

## Solution

This problem was fixed. The fix is included in:

* [Check Point R77.20.86](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk144852 "Check Point R77.20.86")

Check Point recommends to always upgrade to the most recent version ([Check Point 700 appliance](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&product=460 "Check Point 700 appliance") / [Check Point 910 appliance](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&product=500 "Check Point 910 appliance") / [Check Point 1400 appliance](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&product=490 "Check Point 1400 appliance"))

If you do not wish to upgrade to the most recent version, [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Related Solution:** [sk150392 - "Failed to finalize the restore process" error, when executing the command 'show restore-settings-log' on SMB appliances](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk150392&partition=General&product=Small "\"Failed to finalize the restore process\" error, when executing the command 'show restore-settings-log' on SMB appliances")

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