> Source: [sk151392](https://support.checkpoint.com/results/sk/sk151392)

# sk151392 - False Multi-Domain Server environment Sync problems

| Property | Value |
|----------|-------|
| Solution ID | sk151392 |
| Date Created | 2019-04-16 |
| Last Modified | 2019-05-28 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * "`peer <name> failed to synchronized me`" message appears in Multi-Domain Server HA window although machines are successfully synced.

* SmartConsole shows from the MDS GUI:

  `Sync failed: From XXXXXXXXX to YYYYYYYYY.`  
  `
  To resolve the problem, please connect to another server, and perform a manual sync on this server`
* Manual full sync resolves the issue momentarily, then the problem comes back after some time.
* After turning on TRACE for topic HA on the machine with the error status:

  `$MDS_FWDIR/scripts/cpm_debug.sh -t HA -s TRACE`

  You can see lines in cpm.elg that show 'syncing=false', as in the following output:

  `DD/MM/YY HH:MM:SS,MS TRACE internal.ha.HaStatusMgr [qtpxxxx-xxxx]: peerStatus: HaPeerStatus{fwmErrorMsg='''', syncedByMeStatus= `  
  `
  HaSyncStatus{syncState=Ok, communicating=true, lastSeen=Thu Apr 11 14:51:28 BST 2019, syncing=false, lastSuccessfulSync=DDD MMM DD HH:MM:SS XXX YYYY}...`

## Cause

The status was not updated correctly after a recent full sync.

## Solution

This solution requires authentication. Please log in to view the full solution.

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