> Source: [sk151012](https://support.checkpoint.com/results/sk/sk151012)

# sk151012 - Per connection logs are missing from SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk151012 |
| Date Created | 2019-04-05 |
| Last Modified | 2019-06-19 |
| Technical Level | Advanced |
| Products | SmartConsole, Logging & Status |
| Versions | R82.10, R82.10, R82, R81.20, R81.20, R82 |
| OS | Gaia |

## Symptoms

- Viewing the logs from SmartConsole, there are ongoing log entries from the Security Gateway but some log types are missing.  
**Notes** :

* The connection between the Security Gateway and the logging server is established correctly.The output of 'netstat -nap \| grep 257' shows that a connection was established to the correct IP address.
* Viewing the logs from SmartView Tracker (\\Program Files (x86)\\CheckPoint\\SmartConsole\\R80.20\\PROGRAM\\CPlgv.exe in R80.20) shows all the logs correctly.
* There was a recent upgrade of the log server.

## Cause

The log indexer is not completing the indexing of new log entries correctly.

## Solution

This solution requires authentication. Please log in to view the full solution.

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