> Source: [sk150892](https://support.checkpoint.com/results/sk/sk150892)

# sk150892 - "Failed to fetch the file" error when trying to open Threat Emulation summary reports coming from VSX

| Property | Value |
|----------|-------|
| Solution ID | sk150892 |
| Date Created | 2019-04-04 |
| Last Modified | 2021-11-08 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- "Failed to fetch the file" error when trying to open Threat Emulation summary reports coming from VSX.

## Cause

The summary files that are being recived from a VSX gateway are stored with IP address of 0.0.0.0:

*0.0.0.0__{F7704BE2-D21B-D744-B7FE-395D9CF5EFFF}00000000-0000-0000-0000-000000000000.blob*

<br />

When the FWM process is trying to open the file, it is searching for the Gateway IP address:

*CGetBlobCmdMgr::getBlob: checking if blob file /opt/CPsuite-R80.20/fw1/log/blob/20190308/172.20.2.232__{F7704BE2-D21B-D744-B7FE-395D9CF5EFFF}00000000-0000-0000-0000-000000000000.blob was deleted.*

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.  

This issue is resolved in latest jumbo hotfix of all versions.

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