> Source: [sk150675](https://support.checkpoint.com/results/sk/sk150675)

# sk150675 - Occasionally, users cannot login to the Mobile Access Portal

| Property | Value |
|----------|-------|
| Solution ID | sk150675 |
| Date Created | 2019-07-08 |
| Last Modified | 2020-11-12 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Occasionally, users cannot login to the Mobile Access Portal.
* Occasionally, *cvpnd* does not get the proper Mobile Access license seats from the license.
* In cvpnd.elg, you'll find these outputs during the issue:   
  \[6092\]\[10 Dec 10:37:54\]\[ESC\] esc_collect_quota_report: collecting quota report in mode=(0)   
  \[6092\]\[10 Dec 10:37:54\]\[ESC\] esc_collect_quota_report: collecting quota report from blade_id=(2000)   
  \[6092\]\[10 Dec 10:37:54\]\[SESSIONLICENSEMONITOR\] \[CVPN_INFO\] MOBLicenseQuotaCB: Handling MOB quota   
  \[6092\]\[10 Dec 10:37:54\]\[SESSIONLICENSEMONITOR\] \[CVPN_INFO\] handleQuotaForLicense: Handling quota for (0)   
  \[6092\]\[10 Dec 10:37:54\]\[SESSIONLICENSEMONITOR\] \[CVPN_INFO\] Cvpn::SessionLicenseMonitor::getAllowedSessions: Number of allowed sessions are (0) for license (CPSB-MOB)

## Cause

Mobile Access refreshes the license every 30 minutes. Occasionally, the results of the check return the wrong results.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content