> Source: [sk150492](https://support.checkpoint.com/results/sk/sk150492)

# sk150492 - No hit counts on R80.10 SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk150492 |
| Date Created | 2019-03-31 |
| Last Modified | 2020-01-25 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |

## Symptoms

- * Hit counts on Smart Console remains at "0".
* In *cpm.elg* :  
  13/03/19 08:24:38,192 ERROR services.internal.RuleHitCountSvcImpl \[taskExecutor-97\]: Error - Time out  
  13/03/19 08:24:38,193 ERROR services.internal.RuleHitCountSvcImpl \[taskExecutor-97\]: Exception occurred while trying to get rules hits  
  java.lang.Exception: Parse response failed because response=null

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content