> Source: [sk150472](https://support.checkpoint.com/results/sk/sk150472)

# sk150472 - SMB appliances randomly fail to communicate with SmartProvisioning

| Property | Value |
|----------|-------|
| Solution ID | sk150472 |
| Date Created | 2019-03-31 |
| Last Modified | 2020-02-03 |
| Technical Level | Advanced |
| Products | Security Management Server, Spark Firewall (Locally Managed) |
| Versions | R82.10, R82, R81.20, R82.00.X, R81.10.X, R82.20 |

## Symptoms

- * The appliances' status on SmartProvisioning is "Waiting" or "Not responding."
* The appliances show random SIC or policy failure.  
* CPD debug shows:  

  resolver_gethostbyname: Performing gethostbyname for \[LSM profile name\]   
  resolver_gethostbyname: Failed to resolve hostname \[LSM profile name\]  
  resolver_gethostbyname6: Performing getaddrinfo with PF_INET6 for host \[LSM profile name\]  
  resolver_gethostbyname6: getaddrinfo failed. reason=Temporary failure in name resolution

## Cause

The DNS is trying to resolve the LSM profile name, even though it should not be doing so.

It takes a long time for the query to fail (several seconds), during which time the CPD on the Management\\CMA is unavailable.

## Solution

This solution requires authentication. Please log in to view the full solution.

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