> Source: [sk149393](https://support.checkpoint.com/results/sk/sk149393)

# sk149393 - Endpoint Security Clients are disconnected and Apache service is unable to start

| Property | Value |
|----------|-------|
| Solution ID | sk149393 |
| Date Created | 2019-08-14 |
| Last Modified | 2021-05-11 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81 (EOS) |
| OS | Gaia |
| Platform | Open Server |

## Symptoms

- * Endpoint Security Clients are disconnected and Apache service is unable to start.
* While trying to force start Apache using the following command:  
  */opt/CPshrd-R80.XX/web/Apache/bin/httpd -d /opt/CPuepm-R80.XX/apache -k start -f /opt/CPuepm-R80.XX/apache/conf/httpd.conf* The following error appears:  
  "(20014) Internal error: AH00058: Error retrieving pid file conf/httpd.pid AH00059: Remove it before continuing if it is corrupted"

## Cause

*$UEPMDIR/apache/conf/httpd.pid* is corrupted

## Solution

This solution requires authentication. Please log in to view the full solution.

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