> Source: [sk149093](https://support.checkpoint.com/results/sk/sk149093)

# sk149093 - "Policy installation had failed due to an internal error. If the problem persists please contact Check Point support" message on policy installation failure

| Property | Value |
|----------|-------|
| Solution ID | sk149093 |
| Date Created | 2019-03-19 |
| Last Modified | 2020-05-26 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |

## Symptoms

- * "`Policy installation had failed due to an internal error. If the problem persists please contact Check Point support`" message on policy installation failure.

* FWM process stops working creating a core dump file.

## Cause

The cause of the issue is related to the CPDiag parameter *CP_CANCEL_POLICY_PHASES_TIME_TRACE*

## Solution

This solution requires authentication. Please log in to view the full solution.

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