> Source: [sk148794](https://support.checkpoint.com/results/sk/sk148794)

# sk148794 - Newly created users cannot log in to R80.20 SmartView WebUI, "Invalid username and password" error

| Property | Value |
|----------|-------|
| Solution ID | sk148794 |
| Date Created | 2019-03-08 |
| Last Modified | 2019-05-20 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * After installing R80.20 Jumbo HFA Take 33, newly created users cannot log in to the local SmartView WebUI, receiving the "`Invalid username and password`" error regarding the permission level set to the user.  

* The `SmartView.log` shows:  

  `
  DATE TIME,PID INFO 1y2nllx781anvcxpsjh1gxrpy [qtp76312109-23] (CpmWebServicesManager.java:3) - Authenticating user: <user name>`  
  `
  DATE TIME,PID ERROR 1y2nllx781anvcxpsjh1gxrpy [qtp76312109-23] (CpmWebServicesManager.java:122) - Failed to login user: <user name>`  
  `
  javax.xml.ws.soap.SOAPFaultException: Unmarshalling Error: unexpected element (uri:"http://www.checkpoint.com/management/objects/schema/Objects", local:"adminLdapInfo").`

## Cause

New users are created with a new field that does not appear on SmartView.

## Solution

This solution requires authentication. Please log in to view the full solution.

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