> Source: [sk148673](https://support.checkpoint.com/results/sk/sk148673)

# sk148673 - CloudGuard SaasS is stuck in trial version, login fails

| Property | Value |
|----------|-------|
| Solution ID | sk148673 |
| Date Created | 2019-03-07 |
| Last Modified | 2022-03-16 |
| Technical Level | Advanced |
| Products | Email Security |
| Versions | Cloud |

## Symptoms

- * CloudGuard SaaS is stuck in "trial version" as follows:   

  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1551947126823/trial1903070033.PNG)
* Activating the license results in the following error: `Error was occurred, please try again`   


  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1551947126823/License_Error1903070038.PNG)

## Cause

The password includes unsupported characters in the XML, such as \> , \< or \&. As a result, the user receives the generic SOAP errors mentioned above.

## Solution

This solution requires authentication. Please log in to view the full solution.

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