> Source: [sk148632](https://support.checkpoint.com/results/sk/sk148632)

# sk148632 - Threat Extraction takes a long time to process a specific file 

| Property | Value |
|----------|-------|
| Solution ID | sk148632 |
| Date Created | 2019-03-07 |
| Last Modified | 2019-03-07 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- Threat Extraction takes long time to process a specific file. `
`  
`scrubd.elg >>>>>
`  
`[ 29915 4123530944]@HostName[13 Feb 12:46:21] [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: called for: (/tmp/scrub/{8C8E85F9-3BCB-3648-8D9C-ACDD8D31AEC1}/test.docx)
`  
`[ 29915 4123530944]@HostName[13 Feb 12:46:21] [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: scrub_result is (4)
`  
`[ 29915 4123530944]@HostName[13 Feb 12:46:21] [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: scrubbed_disk_filestring: (/tmp/scrub/{E67F8E44-5E9F-4641-AC2B-DE40AC0B7817}/test.cleaned.docx)
`  
`[ 29915 4123530944]@HostName[13 Feb 12:46:21] [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: scrub_time is `**(29.545)**`
`

## Solution

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