> Source: [sk148473](https://support.checkpoint.com/results/sk/sk148473)

# sk148473 - "Error generating the report" message in WebUI when trying to generate reports in locally managed SMB appliances

| Property | Value |
|----------|-------|
| Solution ID | sk148473 |
| Date Created | 2019-03-11 |
| Last Modified | 2019-03-12 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |
| Platform | 6, 20, 400, 110, 910 |

## Symptoms

- "Error generating the report" message in the WebUI when trying to generate reports in locally managed SMB appliances.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content