> Source: [sk148272](https://support.checkpoint.com/results/sk/sk148272)

# sk148272 - Remote Access clients randomly disconnected with "Failed to create CM request packet" error message in trac.log

| Property | Value |
|----------|-------|
| Solution ID | sk148272 |
| Date Created | 2019-03-01 |
| Last Modified | 2019-03-10 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * Remote Access clients randomly disconnected with "Failed to create CM request packet" error message in *trac.log*
* In *trac.log* on the client, the following lines appear:  
  \[fwasync\] fwasync_do_mux_in: 2816: peer closed connection  
  \[ike_transport\] IkeTransport::IkeT_NotifyDisconnect: _start_ HH:MM:SS.MS
* A few minutes after the lines from the above symptom appear, the following lines will also appear:  
  \[transport\] AutoDetect_Transport::IkeT_PacketSend: ERROR: invalid m_IkeConnectStatus (2) \[tunnel\] \[COVERAGE\] \[IPLeaseTimer::start_CM_neg\] (0xXXXXXXXX): Failed to create CM request packet.
* This issue occurs after roaming by the client.

## Cause

Wrong flow in the order of functions in the client.

## Solution

This solution requires authentication. Please log in to view the full solution.

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