> Source: [sk148252](https://support.checkpoint.com/results/sk/sk148252)

# sk148252 - Remote Access client connection stuck at 41% in mixed environment (R80.x and R77.x gateways in Remote Access Community)

| Property | Value |
|----------|-------|
| Solution ID | sk148252 |
| Date Created | 2019-03-01 |
| Last Modified | 2022-01-27 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- Remote Access client connection stuck at 41% in mixed environment (R80.x and R77.x gateways in Remote Access Community).

## Cause

R80.10 introduced Multi Login options for Remote Access clients ([sk111583](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk111583)).  
Due to the mixed environment, in some cases the user will get a realm (a backward compatibility realm, if he did not select a realm). This results in a situation, where sometimes the client has a realm and sometimes it does not.

## Solution

This solution requires authentication. Please log in to view the full solution.

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