> Source: [sk148173](https://support.checkpoint.com/results/sk/sk148173)

# sk148173 - Gateway does not respond to SSL connections

| Property | Value |
|----------|-------|
| Solution ID | sk148173 |
| Date Created | 2019-03-06 |
| Last Modified | 2020-11-17 |
| Technical Level | Advanced |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, E89.X, E88.X |

## Symptoms

- * Gateway does not respond to new SSL connections
* Gateway was upgraded or JHF upgrade took place, and clients can no longer connect to site while existing connections work
* "Site is not responding" or "Negotiation with site failed" error message when creating site with Endpoint Security Client
* `vpnd.elg` shows:

  ` 
  [ vpnd PID][Date Time][CPTLS] getRenegParams: lookup for key : src IP, src port, dst IP, 443, 6 `  
  `
  [ vpnd PID][Date Time][CPTLS] getRenegParams: return_value == NULL`  
  `
  [ vpnd PID][Date Time][CPTLS] storeRenegParams: storing key : src IP, src port, dst IP, 443, 6 `  
  `
  [ vpnd PID][Date Time][CPTLS] storeRenegParams: added. `  
  `
  [ vpnd PID][Date Time][CPTLS] cptls_handle_msg: done. msg=HS_NEW`  
  `
  [ vpnd PID][Date Time][CPTLS] cptlsd_trap_handler_multik: trap processing took 0.000263 seconds. `  
  `
  [ vpnd PID][Date Time][CPTLS] cptlsd_trap_handler_multik: called dlen 228, type 2`  
  `
  [ vpnd PID][Date Time][CPTLS] CptlUrlf::HandleTrap: _len 228 _instance =0`  
  `
  [ vpnd PID][Date time][CPTLS] CptlUrlf::HandleTrap: not urlf ssl trap. `  
  `
  [ vpnd PID][Date Time][CPTLS] cptls_urlf_trap_cb: it is not ssl urlf trap. `  
  `
  [ vpnd PID][Date Time][CPTLS] cptlsd_trap_handler_multik: called from kernel instance 0. `  
  `
  [ vpnd PID][Date Time][CPTLS] cptls_handle_msg: called. msg=HS_EVENT_HANDLER`  
  `
  [ vpnd PID][Date Time][CPTLS] cptls_handle_msg: kernel_instance: 0`  
  `
  [ vpnd PID][Date time][CPTLS] cptls_handle_msg: conn_id: 0x00000000000003f0`  
  `
  [ vpnd PID][Date Time][CPTLS] cptls_ChannelTable::handleMsg: kernel instance: 0`  
  `
  [ vpnd PID][Date Time][CPTLS] cptls_ChannelTable::handleMsg: channel conn_id: 0x00000000000003f0`  
  `
  [ vpnd PID][Date Time][CPTLS] `**cptls_ChannelTable::handleMsg: channel could not be found:** `0x00000000000003f0`  
  `
  [ vpnd PID][Date Time][CPTLS] cptls_handle_msg: handleMsg rc=-999`  
  `
  [ vpnd PID][Date Time][CPTLS] `**cptls_ChannelTable::getErrorString: channel was deleted:**` 0x00000000000003f0 `

## Cause

The Gateway's certificate or the CA is corrupted.

## Solution

This solution requires authentication. Please log in to view the full solution.

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