> Source: [sk148092](https://support.checkpoint.com/results/sk/sk148092)

# sk148092 - Users are not matched to access roles with nested LDAP groups or LDAP groups with filter

| Property | Value |
|----------|-------|
| Solution ID | sk148092 |
| Date Created | 2019-02-27 |
| Last Modified | 2021-09-28 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Users are not matched to rules that contain certain access roles.
* These access roles contain:
  * (R80.20) nested LDAP groups.
  * (R80.20 and R80.10) LDAP groups with filter.
* Relevant daemon debug (pdpd, vpnd, ahclientd etc.) shows one of the following:  
  * `OPSEC_ldap_search: do search failure`
  Or  
  * `Query Filter: (&(|(objectclass=group)(objectclass=groupOfNames))(member=\2a) )`

## Cause

Certain characters in the LDAP query are incorrectly encoded

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk144293)
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) from Take 73

Check Point recommends to always upgrade to the most recent version ([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [upgrade Cluster](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=428) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

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