> Source: [sk147813](https://support.checkpoint.com/results/sk/sk147813)

# sk147813 - "The version of SmartEndpoint is not compatible with the uploaded client. Creating a recovery media for this client might not be possible. Do you wish to upload the client anyway?" message when uploading Endpoint Security Client package

| Property | Value |
|----------|-------|
| Solution ID | sk147813 |
| Date Created | 2019-02-24 |
| Last Modified | 2021-01-13 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * "The version of SmartEndpoint is not compatible with the uploaded client. Creating a recovery media for this client might not be possible. Do you wish to upload the client anyway?" message when uploading Endpoint Security Client package
* From *%LOCALAPPDATA%\\Checkpoint\\SmartEndpoint_Logs\\R77_30\\SmartEndpoint_Logs.txt* :  
  DATE TIME \[28\] INFO LogFileAppender About ExtractFileStreamFromCAB C:\\Users\\Administrator\\AppData\\Local\\Temp\\tmp1E69.tmp recimg.dll  
  DATE TIME \[28\] INFO LogFileAppender ftpCon.GetFile lastRecimgVersionFromServer C:\\Users\\Administrator\\AppData\\Local\\Temp\\tmp1F74.tmp ./uepm/recimg/last.txt  
  DATE TIME \[28\] INFO LogFileAppender lastRecimgVersionFromServerInfo.Exists tmp1F74.tmp
* The following symptom may also appear in *%LOCALAPPDATA%\\Checkpoint\\SmartEndpoint_Logs\\R77_30\\SmartEndpoint_Logs.txt* alongside symptom 2:  
  DATE TIME \[28\] ERROR LogFileAppender Unable to load DLL 'CP.UEPM.Console.FDE.Recovery.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

## Solution

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