> Source: [sk147563](https://support.checkpoint.com/results/sk/sk147563)

# sk147563 - "Error: the operation timeout"  message when trying to connect to SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk147563 |
| Date Created | 2019-02-20 |
| Last Modified | 2021-10-07 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | Open Server |

## Symptoms

- * "Error: the operation timeout" message when trying to connect to SmartConsole.
* High CPU utilization by the CPM process.
* Following logs are found in the *fwm.elg* file:  
  `
  [FWM PID]@MGMT[DATE TIME] - FWM mainloop wasn't available for 1016 seconds. This may cause UI / Server slow down`  
  `
  [FWM PID]@MGMT[DATE TIME] Time consuming warning: fwm command [calculate-internal-network] took 1006 sec`

## Cause

The "*calculate-internal-network* " command is a part of the *FWM*process that creates a large number of get objects. In rare cases, this can result in extremely high CPU utilization.

This will cause the *CPM* process to become unresponsive, and then result in a failure of the *CPM* process and the *FWM* process.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk160736)
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) since Take 107
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) since Take 103
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) since Take 225

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

<br />

**Important: If the problem remains after upgrading to the above Jumbo Hotfixes or R80.40, refer to [sk167239](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk167239).**   

<br />

**Related Solution:** [sk145892 - "Error: Operation timed out" error when trying to connect with SmartConsole R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk145892)

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