> Source: [sk147493](https://support.checkpoint.com/results/sk/sk147493)

# sk147493 - Unable to connect to the Standby Cluster member from a non-local subnet via SSH or WebUI

| Property | Value |
|----------|-------|
| Solution ID | sk147493 |
| Date Created | 2019-02-19 |
| Last Modified | 2021-08-18 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Unable to connect to the Standby Cluster member from a non-local subnet via SSH or WebUI.
* Enabling the Kernel parameter "fwha_forw_packet_to_not_active=1" does not resolve the issue.
* In FW Monitor output, traffic can be seen passing the 'small' i and 'Big' I , but not reaching any further.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk160736)
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) - since Take 76
* [Jumbo Hotfix Accumulator for R80.20 with Gaia 3.10 for CloudGuard and Open Server Security Gateways (R80_20_3_10_jumbo_hf)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk146212)
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) since Take 80

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

For access standby gateway through S2S VPN, refer to [sk93204](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk93204).

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