> Source: [sk145992](https://support.checkpoint.com/results/sk/sk145992)

# sk145992 - SandBlast Mobile registration of new device is stuck in "Processing" status

| Property | Value |
|----------|-------|
| Solution ID | sk145992 |
| Date Created | 2019-01-31 |
| Last Modified | 2019-01-31 |
| Technical Level | Advanced |
| Products | Mobile Security |
| Versions | Cloud |

## Symptoms

- * After adding a new mobile phone, it is stuck with a status of "Processing", and email or text is not being send/received.
* In the Audit Trail there is a log entry with the following values:  

  ```
  
  Severity: Warning, 
  Category: Send Registration Text, 
  Event: Failed
  ```

  This should appear twice.
* Additional devices will show that they were added in the Audit Trail, but no registration email or text will send.

## Cause

Registration Email or Text failed to send. If the status does not switch to "User Notified" there is not an option to resend the registration emails.

## Solution

This solution requires authentication. Please log in to view the full solution.

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