> Source: [sk144794](https://support.checkpoint.com/results/sk/sk144794)

# sk144794 - "You are not subscribed to this service" error on CloudGuard

| Property | Value |
|----------|-------|
| Solution ID | sk144794 |
| Date Created | 2019-01-16 |
| Last Modified | 2022-07-04 |
| Technical Level | General |
| Products | Cloud Firewall |
| Versions | R82.10, R81.20, R82 |

## Symptoms

- "You are not subscribed to this service" error in CloudGuard:  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1547642191975/360003638813-aaa11901160438.png)

## Cause

This error indicates that the AWS cloud *account* you are trying to connect is not in valid state.  
In most cases it means that the registration process to AWS was not finished or that there is no verified defined payment method on the AWS cloud *account* .  
When the AWS cloud *account* is not in a valid state it's functionality is limited.

## Solution

1. Verify the AWS cloud account registration is completed.  

2. If the registration is ok, verify the payment method is valid.

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This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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