> Source: [sk144573](https://support.checkpoint.com/results/sk/sk144573)

# sk144573 - How to configure PagerDuty with CloudGuard

| Property | Value |
|----------|-------|
| Solution ID | sk144573 |
| Date Created | 2019-01-15 |
| Last Modified | 2022-07-04 |
| Technical Level | General |
| Products | Cloud Firewall |
| Versions | R82.10, R81.20, R82 |

## Solution

You can configure PagerDuty to receive notifications from the CloudGuard Compliance Engine for continuous compliance issues.

You configure this as part of a Continuous Compliance [Notification Policy](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk144920).

If you configure PagerDuty as a ticketing system in a notification policy, an issue will be created for each rule that fails in an assessment, for each ruleset and cloud environment. If the same issue occurs in a subsequent assessment, for the same ruleset and environment, a new issue is not created.

The integration with PagerDuty is a native integration, that uses the PagerDuty API.

<br />

This procedure describes how to configure PagerDuty in CloudGuard.

1. On PagerDuty, navigate to **Configuration \> Services.
   ![](article_attachments/360014728414-mceclip0.png)![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1547540818051/360014728414-mceclip01901150036.png)**
2. Click **New Service** .  

   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1547540818051/360015752734-mceclip01901150036.png)  

3. In the General Settings section, enter a name for the service, for example, *Dome9 Integration.*   

4. In the Integration Settings sections, select the *Use our API directly* option, and enter an Integration Name, for example, *Dome9.* Leave the other settings unchanged.  

5. Copy the integration key string.   
   ![](article_attachments/360014728534-mceclip2.png)![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1547540818051/360014728534-mceclip21901150037.png)  

6. On the CloudGuard console, navigate to the **Continuous Compliance** page in the Compliance \& Governance menu.  

7. Click **Manage Notifications** , in the upper right. This will open the Notification Policy window, with a list of existing policies on the left, and a form to define a new policy on the right.  

8. Check the **Ticketing System** box, and select**PagerDuty** .  
   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1547540818051/360015754854-mceclip11901150037.png)  

9. Enter the integration key (from the previous step) in **Routing API Key** field.  

10. Click **Create** .

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content