> Source: [sk144332](https://support.checkpoint.com/results/sk/sk144332)

# sk144332 - API on Security Management does not start

| Property | Value |
|----------|-------|
| Solution ID | sk144332 |
| Date Created | 2019-01-16 |
| Last Modified | 2022-02-11 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * API on Security Management does not start after running the "api start" command.
* After running api start command a message similar to the following is shown: `"ERROR: API failed to start, check the log /opt/CPsuite-R80.20/fw1/log/api.elg"`
* In the file /opt/CPsuite-R80.30/fw1/log/api.elg the following is shown:   
  `
  WARN org.eclipse.jetty.xml.XmlParser.fatalError:404 [main] - FATAL@null line:-1 col:-1 : org.xml.sax.SAXParseException: Premature end of file. `

## Cause

The file *$FWDIR/api/conf/jetty.xml* on the Security Management is blank.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content