> Source: [sk144313](https://support.checkpoint.com/results/sk/sk144313)

# sk144313 - Logs & Monitor -> Logs section is stuck on searching

| Property | Value |
|----------|-------|
| Solution ID | sk144313 |
| Date Created | 2019-01-21 |
| Last Modified | 2021-02-01 |
| Technical Level | General |
| Products | Logging & Status |
| Versions | R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * In SmartConsole, Logs \& Monitor -\> Logs section is stuck on searching and the "`The session has expired. Please try to refresh the view.`" general error message is displayed.
* General overview shows "`Query failed`" status for all sections.

* The `$INDEXERDIR/log/log_indexer.elg` file shows:

  ```
  
  [DATE TIME] LogFetcher::CreateSessions - 127.0.0.1:2018-12-07_100350_1.log [1544157836]
  [DATE TIME] 127.0.0.1:2018-12-07_100350_1.log [1544157836] create session for [2301507-4294967295]
  [DATE TIME] Start reading 127.0.0.1:2018-12-07_100350_1.log [1544157836] at position 2301507
  [DATE TIME] CBinaryLogFile::ReplaceFileToTableMemStringID: error - can't get mem string id
  [DATE TIME] CBinaryLogFile::ReplaceTableStringId error: couldn't get file string_id, will set to default NULL VALUE
  ```

## Cause

The*log_indexer* process crashed.

## Solution

**This problem was fixed. The fix is included in:**

* **[Check Point R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk144293)**
* **[Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) from Take 10**
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) from Take 169

---

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