> Source: [sk144214](https://support.checkpoint.com/results/sk/sk144214)

# sk144214 - Administrator becomes locked after updating their own Account

| Property | Value |
|----------|-------|
| Solution ID | sk144214 |
| Date Created | 2019-01-09 |
| Last Modified | 2020-10-01 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Administrator becomes locked after updating their own name.
* Cannot publish or discard the session using SmartConsole, receiving "`Internal Error`" message.
* When trying to discard this session smartconsole reports internal error.
* "Operation failed: Publish or Discard all session and run operation again. Administrator with open session: XXXXX YYYYY ZZZZZ" error when running R80.10/R80.20 Upgrade Verifier

## Cause

Once the Administrator updates himself, his session becomes corrupted, and he is locked out.

## Solution

This solution requires authentication. Please log in to view the full solution.

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