> Source: [sk144132](https://support.checkpoint.com/results/sk/sk144132)

# sk144132 - show-package API command fails with internal error

| Property | Value |
|----------|-------|
| Solution ID | sk144132 |
| Date Created | 2019-01-08 |
| Last Modified | 2019-05-07 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * The `show-package` API command fails with generic server error "`generic_server_error`" "`Management server failed to execute command`".
* The `api.elg` file shows:  

  `
  Getting full object for uid [UID] failed`  
  `
  Failed to find real id for fixed id`

## Cause

The issue can appear in "show-package" API command or in "show-packages" with details-level full.

Show-package(s) API command fails for one of the reasons:

* As part of the show-package(s) API command the system trying to show all the targets that the Package was installed on, but if the package was installed on a cluster member which is now deleted the command will fail due to internal error (searching for non existing object).
* As part of the show-package(s) API command the system trying to show the revisions that installed on the targets, but If the revision is purged the command will fail due to internal error (searching for non existing object).

## Solution

This solution requires authentication. Please log in to view the full solution.

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