> Source: [sk143574](https://support.checkpoint.com/results/sk/sk143574)

# sk143574 - SNX stuck on initializing for specific user

| Property | Value |
|----------|-------|
| Solution ID | sk143574 |
| Date Created | 2019-01-09 |
| Last Modified | 2020-09-15 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SNX stuck on initializing for specific user.
* Not all Mobile Access users are affected.
* Moving the user to a different rule resolves the issue.
* *$CVPNDIR/log/cvpnd.elg* file during debug of CVPND daemon (per [sk104577](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk104577)) on Mobile Access Gateway will not show any error.

## Cause

Extra or incorrect characters on the native application, example ( ' or " ).

## Solution

Remove any unnecessary characters of the Native Applications. Check for rule or rules where the user is in use. Double click on the Native application go to "Endpoint Applications" and remove extra characters from "Path and executable name:"

For example

From:

'%windir%\\system32\\mstsc.exe'

To:

%windir%\\system32\\mstsc.exe

```

```

---

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