> Source: [sk143274](https://support.checkpoint.com/results/sk/sk143274)

# sk143274 - Manual upgrade from R77.20.80 or older images to higher firmware version might fail due to timeout on SMB Appliances

| Property | Value |
|----------|-------|
| Solution ID | sk143274 |
| Date Created | 2018-12-24 |
| Last Modified | 2019-08-29 |
| Technical Level | Advanced |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |

## Symptoms

- Manual upgrade from R77.20.80 or older images to a higher firmware version might fail due to a timeout on SMB Appliances. The failure occurs in the upload process after a manual upgrade from the WebUI is started (**Device** -\> **System Operations** -\> **Manual Upgrade** ):

![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk143274/Untitled1812240543.png)

## Solution

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