> Source: [sk142752](https://support.checkpoint.com/results/sk/sk142752)

# sk142752 - Upgrade to R80.20.M2 fails with error code "CP_ERR_FILE_NOT_FOUND"

| Property | Value |
|----------|-------|
| Solution ID | sk142752 |
| Date Created | 2018-12-17 |
| Last Modified | 2019-05-07 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * During upgrade from R80.20 to R80.20.M2, export might fail with "Failed to export: Export failed." / "Failed during export process".
* CPM Doctor test 'IPS silent package in DB' fails.
* The `$MDS_FWDIR/log/cpm.elg*` file shows:

  ```
  
  "Failed to perform export for domain a0bbbc99-adef-4ef8-bb6d-cebcebcebceb with error: 
  java.lang.RuntimeException: 
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException', errorCode='CP_ERR_FILE_NOT_FOUND', 
  errorFamily='Can't find file with ID:XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
  ```

## Cause

IPS package is missing from the Security Management database.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk144293)

This problem does not happen in R80.30.

Check Point recommends to always upgrade to the most recent version ([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [upgrade Cluster](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=428) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).

In versions prior to R80.30, before exporting the management database with Upgrade Tools package at [sk135172](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk135172&partition=General&product=Security), run the following command on the Security Management server:

*touch /var/log/upgrade_export_verify_ips_pkg_exists*

After the export completed successfully, on the Security Management Server, run

*rm /var/log/upgrade_export_verify_ips_pkg_exists*

---

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