> Source: [sk142193](https://support.checkpoint.com/results/sk/sk142193)

# sk142193 - Full Disk Encryption (FDE) is stuck at 'Setup Protection' 

| Property | Value |
|----------|-------|
| Solution ID | sk142193 |
| Date Created | 2018-12-10 |
| Last Modified | 2018-12-11 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * FDE is stuck at 'Setup Protection'.
* The machine had been encrypted previously, and the client was uninstalled or the machine was re-imaged before the new encryption.
* Dlog1 shows the following:  
  ----------------------------------  
  20181129 090559,831+0200 I FDE_srv.exe:310c CreateSystemAreasAction Creating new System Areas   
  20181129 090559,831+0200 E FDE_srv.exe:310c StateMachine ------====== ACTION RESULT ======------   
  20181129 090559,831+0200 E FDE_srv.exe:310c StateMachine \* Phase: Create System Areas   
  20181129 090559,831+0200 E FDE_srv.exe:310c StateMachine \* Action: Create System Areas   
  20181129 090559,831+0200 E FDE_srv.exe:310c StateMachine \* Result: Error   
  20181129 090559,831+0200 E FDE_srv.exe:310c StateMachine \* Error Code: 1   
  20181129 090559,831+0200 E FDE_srv.exe:310c StateMachine \* Message: Volume is already protected but not stored in DB

## Cause

One of the drives or partitions was not properly decrypted or formatted although it can still be accessed.

The Scan_log.txt in the CPInfo preboot shows the affected drive.

**Example**:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1544438205383/preboot1812100418.PNG)

## Solution

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