> Source: [sk141512](https://support.checkpoint.com/results/sk/sk141512)

# sk141512 - Checking for a firmware upgrade fails on Small and Medium Business Appliances running R77.20.81 (990172525) 

| Property | Value |
|----------|-------|
| Solution ID | sk141512 |
| Date Created | 2018-11-29 |
| Last Modified | 2019-01-07 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |
| Platform | 910 |

## Symptoms

- Checking for a firmware upgrade fails on SMB appliances running R77.20.81 (990172525). The same issue can also occur on appliances connected to the Security Management Portal (SMP).

## Solution

Manually upgrade from the WebUI to the latest firmware version [R77.20.81 B2541](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137212) (or above).

If a manual upgrade from the WebUI is not possible, run the following commands in expert mode:

* ***\[Expert@GW\]# /opt/fw1/bin/fw check_available_firmware***

(Prints a debug; make sure the *cat /fwtmp/firmware_check_result* is "0" or "5" if the appliance is connected to the Security Management Portal.)

* ***\[Expert@GW\]# /opt/fw1/bin/fw download_firmware***

(Downloads the firmware to*/storage/firmware/* . Should print: �Firmware was successfully downloaded.�)

* ***\[Expert@GW\]# /pfrm2.0/bin/cloud_upgrade.sh***

(Performs the actual upgrade and reboots automatically.)

**Related Solution:**

[sk137212: R77.20.81 for Small and Medium Business Appliances](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137212)

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